Return & Refund Policy

Welcome to TrustCart. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and any free gifts received with the purchase.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Digital products or downloadable content

• Personalized or custom-made items

• Clearance or final sale items

• Products that have been used, washed, or altered

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos or videos of the item and packaging so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team.

Thank you for shopping with TrustCart. We appreciate your business and are committed to providing excellent customer service.

 contact no : +92 314 7273112