Shipping policy

Shipping Policy

Last Updated: July 5, 2026

Welcome to TrustCart. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing

  • Orders are processed within 7–10 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

  • Standard Shipping: 10–15 business days

  • Express Shipping (if available): 7–10 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, shipping method, and order value.

From time to time, TrustCart may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available). You can use this tracking information to monitor your shipment's progress.

Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs clearance

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Public holidays or other unforeseen circumstances

TrustCart is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or canceled. Additional shipping charges may apply for reshipment.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please:

  1. Check around your delivery location.

  2. Ask neighbors or building management.

  3. Contact the shipping carrier.

If you still cannot locate your package, please contact our customer support team. We will do our best to assist you, but TrustCart cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review your claim and work to provide an appropriate resolution.

International Shipping

We ship to select international destinations where available.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their country's customs authorities unless otherwise stated at checkout.

Shipping Restrictions

Certain products may not be available for shipment to specific countries or regions due to local regulations or shipping carrier limitations.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team using the contact information provided on our website.

Thank you for shopping with TrustCart. We appreciate your business and are committed to providing a smooth and reliable shipping experience. 

Contact no : +92 314 7273112